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A Commitment to Excellence: By introducing these innovative services, PNB reaffirms its dedication to bridging geographical gaps and meeting the financial needs of NRIs with efficiency and convenience
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These customer-centric measures emphasize PNB’s mission to stay at the forefront of banking innovation, offering a global reach with a personal touch
Punjab National Bank (PNB), a leading public sector bank in India, has taken a significant step to strengthen its services for Non-Resident Indian (NRI) customers, reported indianpsu.com.
On November 23, 2024, PNB launched a 24×7 NRI Customer Service Centre alongside a suite of innovative offerings at its Bhikaji Cama Place office in New Delhi.
The launch event witnessed the presence of esteemed guests, including M. Nagaraju, Secretary, Department of Financial Services (DFS), Pankaj Sharma, Joint Secretary, DFS, and PNB’s senior leadership, comprising MD & CEO Atul Kumar Goel, and Executive Directors Kalyan Kumar, Binod Kumar, M. Paramasivam, and Bibhu Prasad Mahapatra.
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These initiatives align with PNB’s strategy to expand its global footprint and provide seamless, personalized banking experiences
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The new offerings not only simplify processes but also strengthen the bank’s connection with its international clientele.
Key Features for Enhanced NRI Banking Experience
PNB unveiled a variety of services designed to address the unique banking needs of NRIs:
- 24/7 Accessibility: Extended toll-free numbers in seven countries ensure uninterrupted support for NRI customers.
- Doorstep Document Pickup: This facility simplifies the banking formalities by collecting required documents from customers’ residences.
- WhatsApp Banking for NRIs: A convenient channel offering banking services through the widely used messaging platform.
- FCNR-(B) Forward Linked Premium Deposit Scheme: A new deposit scheme providing competitive benefits for foreign currency deposits.
- Specialized NRI Service Branches: Fifty dedicated branches offering personalized assistance to NRI customers.
- NRI Navigator: A comprehensive guide featuring FAQs to address common banking queries effectively.
- Revamped Website: A user-friendly portal tailored for NRIs, delivering an enhanced digital banking experience.
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