GMR’s Delhi & Hyderabad airports receive ACI World’s ‘Voice of Customer’ recognition for the second time in a row

The prestigious award has been conferred on both the GMR-run airports for their continuous efforts to listen to their passengers

PRAVASISAMWAD.COM

GMR Airports-run Indira Gandhi International Airport (IGIA) in New Delhi and Rajiv Gandhi International Airport (RGIA) in Hyderabad have received the ACI World’s (Airports Council International) prestigious “Voice of Customer” recognition for the second time in a row.

The prestigious award has been conferred on both the GMR-run airports for their continuous efforts to listen to their passengers, engage and gather feedback to understand their needs and address their concerns during the COVID-19 pandemic in the year 2021.

During these testing times, when new variants of Covid-19 are emerging, airport operators need to address the challenges with a quick turnaround time, without compromising on the quality of services offered. With the optimal use of resources and technology, GMR Airports-run Indira Gandhi International Airport (IGIA), and Rajiv Gandhi International Airport (RGIA) have ensured compliance to all mandatory Covid protocols in the interest of passenger safety.

Since the beginning of the pandemic, both the airports have implemented several passenger-friendly measures such as contactless elevators, contactless information desks, contactless boarding facilities, the promotion of digital transactions, UV sanitization of passenger baggage to name a few.

In representing the best interests of airports during key phases of policy development, ACI makes a significant contribution toward ensuring a global air transport system that is safe, secure, efficient, and environmentally sustainable

Videh Kumar Jaipuriar, CEO-DIAL said, “We are honoured to receive this recognition for the second consecutive year in such critical times. This award is a recognition of the efforts of Delhi Airport’s employees and stakeholders’ who, braving the second wave of the COVID-19 pandemic, addressed passenger concerns and resolved them in the quickest possible way. Their efforts instilled confidence among flyers. DIAL also worked continuously in enhancing passenger experience through various value-added facilities and services, like RT-PCR test facility on piers for international arriving passengers, the introduction of Rapid-PCR test facility, etc. All these were done in compliance with all mandatory COVID protocols in the interest of passenger safety.”

Pradeep Panicker, CEO – GMR Hyderabad International Airport, said, “We are honoured to receive this recognition for the second time in a row. We owe this to the support and collaboration of all our stakeholders who made it possible. A committed effort towards passenger confidence in air travel was the need of the hour during the challenging times of the pandemic. In collaboration with the Govt. of Telangana, we introduced many initiatives like Special Police Officers to enforce Covid protocols at the airport, enhanced passenger safety through Video Analytics, additional RTPCR testing lab to ensure passengers waiting time at the terminal is minimal, etc. The safety and security of passengers is always prime focus and we continue to passenger-friendly friendly initiatives.”

DIAL and GHIAL have also won the coveted ACI’s Airport Service Quality (ASQ) Awards for 2020. Delhi’s Indira Gandhi International Airport has emerged as the ‘Best Airport by Size and Region’ in the category of over 40 Million Passengers Per Annum (MPPA) and Hyderabad Airport in its category of 15-25 Million Passengers Per Annum (MPPA). ASQ is the world’s leading airport passenger service and benchmarking programme measuring passengers’ satisfaction while they are travelling through an airport.

Airports Council International (ACI), the trade association of the world’s airports, was found to foster cooperation among its member airports and other partners in world aviation, including the International Civil Aviation Organization, the International Air Transport Association, and the Civil Air Navigation Services Organization. In representing the best interests of airports during key phases of policy development, ACI makes a significant contribution toward ensuring a global air transport system that is safe, secure, efficient, and environmentally sustainable.

************************************************************************

Readers

These are extraordinary times. All of us have to rely on high-impact, trustworthy journalism. And this is especially true of the Indian Diaspora. Members of the Indian community overseas cannot be fed with inaccurate news.

Pravasi Samwad is a venture that has no shareholders. It is the result of an impassioned initiative of a handful of Indian journalists spread around the world.  We have taken the small step forward with the pledge to provide news with accuracy, free from political and commercial influence. Our aim is to keep you, our readers, informed about developments at ‘home’ and across the world that affect you.

Please help us to keep our journalism independent and free.

In these difficult times, to run a news website requires finances. While every contribution, big or small, will makes a difference, we request our readers to put us in touch with advertisers worldwide. It will be a great help.

For more information: pravasisamwad00@gmail.com