Tuesday, April 30, 2024
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TAAI believes Akasa Air should focus on travellers’ satisfaction

“The Indian aviation pie is growing and the idea of Akasa Air is to look through what we are currently facing. This is temporary, this too shall pass. Akasa Air, which will take off as a low cost carrier, has placed an order of 72 Boeing 737 MAX planes as per the reports, which are fuel efficient as well. Post pandemic, traveller’s satisfaction is the top most priority now and elements like reliability, small queues, affordability from the customer’s perspective should be taken care of.”

— Jyoti Mayal, President, TAAI

PRAVASISAMWAD.COM

India’s newest airline Akasa Air is all set to start flight services in late May or early June after getting its first Boeing 737 MAX aircraft in April. Jyoti Mayal, President, TAAI said that if one looked at the long-term future of commercial aviation in India, it is as exciting as anywhere in the world. “The Indian aviation pie is growing and the idea of Akasa Air is to look through what we are currently facing. This is temporary, this too shall pass. Akasa Air, which will take off as a low cost carrier, has placed an order of 72 Boeing 737 MAX planes as per the reports, which are fuel efficient as well. Post pandemic, traveller’s satisfaction is the top most priority now and elements like reliability, small queues, affordability from the customer’s perspective should be taken care of,” Mayal said.

Jay Bhatia, VP, TAAI pointed out that the civil aviation space, especially the airlines, had been affected by the pandemic, and the emergence of the Omicron variant dealt another blow to the recovery path of the sector. But, he said, “we as an industry are hopeful enough to bring back things on the path again as and when possible”.

 

“If one looked at the long-term future of commercial aviation in India, it is as exciting as anywhere in the world.”

 

“I think this is a great move and keeping customer satisfaction in mind as the key element would surely go a long way, as this will attract more and more passengers to take flights. Elements like flights from metros to metros, being professionally managed, competitive cost structure, customer satisfaction, employees being happy and airline being financially healthy are sound steps that could really play a vital role in its emergence as one of the biggest carrier,” said Bettaiah Lokesh, HSG, TAAI.

Shreeram Patel, Treasurer, TAAI said that the situation would change now, with bag full of experiences post Covid. “We are ready to take on challenges and start a fresh. We unanimously want to enable the change and democratise air travel. Also, if going by the reports, international services are very much part of Akasa Air’s future plans, which is a fantastic news for travel and aviation fraternity,” he said.

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Roma Ghosh
Roma Ghosh
Roma Ghosh has recently retired as Associate Professor for Media Studies from an international university. She was with the Times of India as a correspondent for many years. Her passion is cooking and she has been doing recipes and photo shoots for Women's Era for the last 15-odd years.

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