Strategic partnership with dnata to enhance Air India and Air India Express operations across the UAE
Air India and Air India Express have entered a landmark partnership with ‘dnata’, appointing the UAE-based travel services provider as their General Sales Agent (GSA) and Representative Agency (RA) respectively.
The agreement was signed during the Arabian Travel Market (ATM) 2025 in Dubai, reinforcing the Air India group’s commitment to expanding its footprint and customer engagement across the UAE, reported asianaviation.com.
‘dnata’ to provide sales and distribution
As part of the deal, dnata will manage the sales, marketing, and distribution operations for Air India (excluding Abu Dhabi and Al Ain) and Air India Express across the UAE. This regional strategy is designed to improve access for travellers and travel partners, while supporting the group’s long-term growth ambitions in one of its most vital international markets.
UAE remains top international market for AI Express
Air India currently operates 82 weekly flights between India and the UAE, while Air India Express runs over 240 flights weekly, connecting five major cities in the UAE—
Abu Dhabi, Al Ain, Dubai, Ras Al Khaimah, and Sharjah—with multiple destinations in India. The UAE is thelargest international market for Air India Express, serving a vast Indian expatriate population and a high volume of leisure and business travellers.
Leadership highlights the importance of regional synergy and customer focus.
Kaizad Postwalla, Head of International Sales – GMEA & North America at Air India, said:
“The UAE is a key market in our international network. We are pleased to partner with dnata, whose deep understanding of the region and proven track record in travel services will help us better connect with customers, drive demand, and enhance service delivery in the market.”
Dr. Ankur Garg, Chief Commercial Officer, Air India Express, added:
“This collaboration is a strategic move as our network and fleet grow. dnata’s expertise will help us remain close to our customers and deliver seamless, reliable travel experiences.”
Simon Woodford, Vice President Global Air Services at dnata Travel Group, stated:
“Air India group is offering increasingly accessible and affordable travel options between the UAE and India. We’re honoured to resume our long-standing relationship, having represented Air India in Dubai for nearly five decades.”
The renewed alliance underscores both parties’ dedication to deepening ties between India and the UAE through improved accessibility, innovation, and customer-first solutions.
