“It provides ease and convenience to the travellers as they can tap-in using their smart card or via the ‘Chalo’ app installed in their smartphones,” said Chandra. “After completing the journey, the traveller gets a receipt on their mobile phone if they Tap-out using the app and can also collect their ticket if they have used the smart card.”
— According to Lokesh Chandra, the General Manager (GM) of BEST
Maharashtra State Environment Minister Aaditya Thackeray inaugurated the city’s first completely digital bus on the Gateway of India to Churchgate route, with a unique Tap-in Tap-out feature.
“Brihanmumbai Electricity Supply and Transport (BEST) is India’s first bus service to go completely digital,” said Aaditya Thackeray. “We will be implementing this in all 10 buses on this route in a few days and later expand it on all 438 routes across the city,’ he added.
“The journey became more convenient as it was completely contactless, with no interaction with the ticket checker.”
According to Lokesh Chandra, the General Manager (GM) of BEST, this was the first-ever 100 per cent digital bus service of the country.” Aiming to increase the digitisation of bus ticketing system, ‘it provides ease and convenience to the travellers as they can tap-in using their smart card or via the ‘Chalo’ app installed in their smartphones,” said Chandra. “After completing the journey, the traveller gets a receipt on their mobile phone if they Tap-out using the app and can also collect their ticket if they have used the smart card,” he explained.
Travellers who used the fully digital bus praised the digitisation. “It was a much-needed initiative for travelling in a city like Mumbai,” according to Jatin, a commuter quoted by ETTravelWorld. He said that the journey became more convenient as it was completely contactless, with no interaction with the ticket checker.
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